Online Flower Delivery Bromley – E-Commerce T&Cs

Flowers Bromley Online Flower Delivery Terms and Conditions

Introduction

Welcome to Flowers Bromley. We are delighted to provide customers across Bromley and surrounding areas with a leading online flower delivery service. These Terms and Conditions (“Terms”) outline the basis upon which you use our website and order flowers for delivery through our online platform. By placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding with any purchase.

1. Order Process

Flowers Bromley offers a convenient and secure platform for ordering flowers online for delivery within Bromley and neighbouring locations. Orders can be placed directly through our website by selecting desired floral products, options, delivery date, and providing accurate recipient and delivery details.

After submitting your order, you will receive an automated confirmation summarising your chosen flowers and delivery specifics. Please review this confirmation for accuracy and contact us promptly if any detail is incorrect. Receipt of this confirmation does not signify acceptance of your order; acceptance is confirmed once your payment is processed and you receive an order acceptance notification. We reserve the right to refuse any order prior to acceptance for reasons including, but not limited to, unavailability of products, limitations on delivery areas, or payment issues.

Orders are processed for delivery on your selected date to Bromley and its surrounding communities. Same-day deliveries may be subject to order cut-off times and availability. We endeavour to accommodate your preferred delivery time, but time slots cannot be guaranteed due to the perishable and delicate nature of our products.

2. Product Availability and Substitution

Flowers are natural products and, as such, some variations in colour, form and availability may occur. If a particular variety featured in an arrangement or bouquet is not available, we will substitute it with a suitable alternative of equal or greater value and similar style. Such substitutions ensure quality and satisfaction for our customers in Bromley and neighbouring areas. Where possible, we will endeavour to notify you of any significant substitutions prior to dispatch.

3. Payment

Payment for all online flower orders must be made in full at the time of ordering through the payment methods listed on our website, which may include debit and credit cards, and other secure payment systems. All prices shown are in British Pounds Sterling (GBP) and are inclusive of VAT where applicable. Delivery charges, where applicable, will be clearly indicated at checkout before payment is confirmed.

Flowers Bromley uses secure third-party payment processors to handle transactions. No payment details are stored on our website; your financial information is treated confidentially and processed in accordance with all applicable UK data protection laws and PCI DSS standards.

4. Delivery Policy

We are committed to delivering fresh flowers to addresses across Bromley and the surrounding areas specified on our website. It is your responsibility to provide accurate and complete recipient details, including full delivery address and contact number. We cannot accept liability for delays or missed deliveries resulting from incorrect or incomplete information provided by you.

Deliveries generally occur between 9:00am and 6:00pm local time. While we make every effort to fulfil your preferred delivery date and time, we cannot guarantee specific delivery times due to fluctuating demand and route logistics. In the event the recipient is not available at the time of delivery, our drivers may attempt to leave the flowers in a safe location, with a neighbour, or attempt redelivery at our discretion. A delivery notice will be left where appropriate.

We do not deliver to PO Box addresses. For orders outside our standard delivery area, please contact us before ordering. We reserve the right to refuse delivery where addresses fall beyond our stated coverage for Bromley and adjacent districts.

5. Cancellations and Amendments

You may cancel or request amendments to your order up until 24 hours before your scheduled delivery date by contacting us with your order details. For special occasions and peak periods (e.g., Valentine’s Day, Mother’s Day, Christmas), a notice period of 48 hours or more may apply. Please check for specific cut-off periods during such times.

Once your order has been prepared, dispatched or delivered, cancellations and amendments cannot be accepted due to the perishable nature of our floral products. Should you need to change recipient details or delivery instructions, please contact us at the earliest opportunity. We endeavour to accommodate reasonable requests where feasible but cannot guarantee all changes outside the stated notice periods.

For successful cancellations within the relevant notice period, a full refund will be processed to your original method of payment within 5-7 business days.

6. Returns and Refunds

We take great care to ensure your flowers arrive in peak condition, and lasting satisfaction is important to us. Upon receipt, please check the order immediately. If there are any issues, such as damage or the flowers do not reflect your order, please notify us within 24 hours with photographic evidence. We will assess the issue and, where appropriate, offer a replacement, re-delivery, or refund.

Due to their perishable nature, flowers are not generally eligible for return. We may, at our discretion, arrange for the return collection of an order if necessary.

7. Liability

While we strive to deliver every order promptly and as described, our total liability for any loss or damage arising from or in connection with any order will not exceed the total value of that order. Flowers Bromley is not liable for indirect or consequential losses, including lost profit, business interruption, or wasted time.

We do not accept responsibility for:

Delays in delivery caused by events outside our control, including adverse weather, unforeseen traffic conditions, or third-party service disruptions.
Non-delivery due to inaccurate or incomplete recipient information supplied by the customer.
Products which have perished due to the recipient being unavailable after delivery attempts have been made.

Nothing in these Terms restricts or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded by law.

8. Customer Responsibilities

It is the customer’s responsibility to ensure:

All details provided at checkout are complete and accurate, especially delivery address and recipient contact number.
The recipient is aware of the delivery or has arrangements in place for collection in their absence.
Any allergies or sensitivities are checked before placing an order, as flowers may affect certain individuals.

9. Intellectual Property

All content and imagery on our website, including product photos, descriptions, and designations, are the property of Flowers Bromley and must not be copied, reproduced, or used without our prior written consent.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Customer information provided to us will be handled in accordance with our Privacy Policy and in line with the UK General Data Protection Regulation (GDPR). We only collect and retain necessary information to process and fulfil your orders and will not share your details with third parties except for the purposes of completing your transaction or as otherwise required by law.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. If any dispute arises out of or in connection with your use of our online flower delivery service, you agree that the courts of England and Wales will have exclusive jurisdiction to resolve such disputes.

12. Updates to Terms and Conditions

Flowers Bromley reserves the right to make changes to these Terms and Conditions at any time to reflect changes in our business, operational requirements, or applicable laws and regulations. Updated Terms will be posted on our website, and continued use of our services will be construed as acceptance of the revised terms. Please check this page periodically to stay up to date.

13. Application of These Terms

These Terms apply to all online flower orders placed with Flowers Bromley for delivery to addresses in Bromley and all surrounding areas served by us. If you have any questions regarding these Terms, require clarification, or wish to discuss a specific order, please contact us using the details provided on our website.

14. Entire Agreement

These Terms set out the entire agreement between you and Flowers Bromley relating to the supply of products ordered online. No other representations, statements or inducements, oral or written, not contained herein shall bind either party.