Our Returns, Refunds & Complaints Policy for Fresh Flower Deliveries in Bromley
Our Commitment to Fresh Flowers in Bromley
As a trusted local Bromley florist, Flowers Bromley takes pride in serving nearby households and businesses with the freshest blooms available. We offer a Fresh Flowers Guarantee to ensure every customer receives only the finest, most vibrant arrangements. Our returns, refunds, and complaints policy reflects our dedication to your satisfaction and peace of mind.
Damaged-on-Arrival Flowers Policy
Your flower delivery should arrive in pristine condition, showcasing the natural beauty of every stem and petal. If, however, your bouquet or arrangement arrives damaged, wilted, or not as expected, please contact us as soon as possible on the day of delivery. We’ll ask you to provide a photo of the damaged flowers to help us understand the issue and ensure a prompt resolution. Our team is dedicated to making things right for you.
Freshness Window Guarantee
Freshness is at the heart of what we do. Flowers Bromley guarantees that all our arrangements will remain fresh and beautiful for at least 5 days from the date of delivery, provided they are cared for according to our instructions. If your flowers show signs of significant wilting or deterioration within this freshness window, please get in touch immediately. We want every Bromley recipient to enjoy their blooms for as long as possible.
Refunds and Replacements: Your Options
If your flowers arrive damaged, or do not meet our freshness guarantee, you will be offered a full refund or a complimentary replacement bouquet—whichever best suits your needs. Our team will work swiftly to organise replacement or process refunds to minimise inconvenience. Please note that requests for refunds or replacements must be made within 48 hours after delivery. This helps us uphold our high standards and ensures fairness for all customers.
How to Make a Complaint
We value our Bromley community and aim to provide an exceptional service with each order. If you have a concern or are not satisfied with your flowers or your experience, please let us know promptly. Our customer care team reviews all complaints thoroughly and strives to resolve issues as quickly as possible, whether through a refund, replacement, or another suitable solution. Your feedback helps us improve our flower delivery service for everyone in Bromley and the surrounding areas.
Our Local Bromley Promise
As your neighbourhood florist, Flowers Bromley builds relationships on trust, quality, and genuine care. Every bouquet is hand-prepared so you can enjoy the delight of fresh, exquisite flowers delivered right to your home or business. We stand behind our fresh flowers guarantee and are here to support you at every step—from your first enquiry to aftercare and beyond. Thank you for choosing us as your Bromley florist.
Contacting Us for Returns, Refunds, or Complaints
To request a refund, replacement, or to share a complaint, please reach out with your order details and a clear description of your issue. A member of our dedicated team will respond swiftly with the next steps. Your satisfaction is our top priority and we appreciate the opportunity to resolve any concerns you may have regarding our fresh flower guarantee in Bromley.
